Terms and Conditions Policy

UPDATED JANUARY 3rd, 2024

THERE ARE NO REFUNDS
FOR OUR PRODUCTS!
NO EXCEPTIONS!

Like all internet downloads, once downloaded you cannot return them like you can a physical product. Files can easily and instantly be copied, duplicated and distributed. We cannot take your word nor can we obtain proof that you have deleted our download. 

Effective immediately, a $50 Computer Assistance fee will be required UP FRONT for all customers who lack basic computer knowledge who request help from us after a purchase.

We have gone out of our way over the years to provide clear and concise instructions, but a large number of customer base seem to have never downloaded anything from the internet until they purchase from us.

To make up for the time we spend away from making sounds and replying to customer emails to act as a Microsoft or Apple Computer Teacher, this fee is now required upfront before we help you one-on-one.

Please make sure of the following before downloading the product(s):   

• Make sure that your computer and or device meets the listed specifications of the product you wish to buy. We will not refund you for your failure to read all information that is provided with our products.  Please read all descriptions and watch all of our instructional videos. They are there to minimize questions and concerns.

• If you do not receive your download link in your email, then please check your Junk/Spam folder. If you still cannot find the email containing your download link, immediately email us at help@wise-sounds.com

• If you are not computer savvy and do not know the basics of computers, then we DO NOT recommend purchasing our products. Our products are for those of you who are familiar with computers and who understand basic computer usage and handling of various file types and folders. Such as downloading and extracting ZIP files.

• We also urge you to please BACKUP YOUR DOWNLOADS! Due to security and bandwidth reasons, we will not just send download after download every time you lose your downloads, or repeatedly download haphazardly not knowing what you’re doing. Due to restrictions on our monthly allotted bandwidth, a $10 fee will apply to give more downloads per order. Also due to piracy and fraud, we have to protect our downloads and it is your responsibility to backup your downloads and files as Hard Disk Drives, Solid State Drives, and even Cloud Based Storage do not last forever and have the ability to fail or go down!

In the event you ever have a problem with your order and or our products, PLEASE email us at help@wise-sounds.com